Missing Parts in Kits

In my kit the Grill sign was missing but all was good following an e-mail request.

At times I find a part missing from a kit I am modeling. Most of the time I can find an alternate but while working on this FOS kit-of-the-month diner the 3D printed sign was not there. I e-mailed FOS about it and got a quick response which told me they would look into it. I never heard back from FOS but about two months later the part showed up in an envelope which was appreciated. So don't loose hope if you ask for a replacement part...George Dutka    

The 3D part arrived for me to finish the model.